SONY

Sony Digital Network Applications, Inc.

Privacy Policy

Remarks:
Original versions of (1)Sony Group Japan - Common Corporate Privacy Policy, (2)Public Disclosure etc. on Matters relating Personal Information and/or (3) Cookie Policy are/is written in Japanese under the premise that they apply are to individuals residing in Japan. This translation is provided only for the reference and convenience of non-Japanese residing in Japan. In case of discrepancies between Japanese version and this English version, the Japanese version shall prevail.

Operation Commencement Date: April 1, 2005
Amendment Date: May 30, 2017
(Previous Version)

Sony Digital Network Applications, Inc. recognizes that the information we receive from our customers is important property, and on providing better services to our customers, we believe that maintaining customers' personal information properly and using it in compliance with their intentions are our major responsibilities. In order to thoroughly protect private information, as a member of Sony group companies, we hereby declare keeping the following Privacy Policy.

Yozo Tanaka
Representative Director
Sony Digital Network Applications, Inc.

Sony Group Japan – Common Corporate Privacy Policy (*)

Each company of the Sony Group (collectively, “Sony”) is willing to build an environment in which the personal information of customers is safely stored, used and handled in line with the intention of customers, as well as gaining the trust of customers, and hopes to continue to provide numerous services, under this environment, which inspire and fulfil the curiosity of each customer.

Under this policy, and in accordance with Sony's philosophy of being honest and fair, Sony has prescribed the following policy on the handling of personal information, and is working to ensure the proper handling of personal information relating to its customers that it collects.

(*) This Policy encompasses Sony Corporation and its subsidiaries within Japan.

Handling of Personal Information

(Definition of Personal Information)

  • 1. “Personal information” in this Policy refers to information relating to an individual that includes a name, date of birth, or other description, etc., that could be used to identify a specific individual, or that includes a individual identification code (*Annotation).All obtained information relating to customers that does not contain information in itself by which a specific individual could be identified, but which could be used to identify a specific individual by collating it with other information, shall be regarded as "personal information" within the scope that it can be handled in combination with other information.

(Compliance with Laws)

  • 2. When handling personal information, Sony shall comply with the obligations set forth in the Act on the Protection of Personal Information, various other laws and regulations relating to the protection of personal information, guidelines published by the Personal Information Protection Commission and the competent authorities, as well as to this Policy.

(Use within the Scope of Utilization Purpose)

  • 3. Except where the prior consent of the individual has been obtained, or where it is permitted by law, Sony shall handle personal information only within the scope required to achieve the previously specified purpose of use, and shall take measures to achieve this.

(Acquisition of Personal Information)

  • 4. Sony shall endeavour to obtain personal information after expressing in advance the items, purpose of use, and contact point for inquiries, etc., of the personal information to be handled, and after obtaining the consent of the individual.In the event that special care-required personal information such as race and creed, etc., is included in the personal information, except where permitted by law, Sony shall not acquire such personal information without the consent of the individual. When obtaining personal information from a third party, if a legal obligation to check or create records arises when receiving provision from a third party, Sony shall comply with this.

(Personal Information of Customers Under the Age of 15)

  • 5. Sony shall endeavour to comply with all laws and regulations applicable to the collection, storage, and use of personal information relating to customers under the age of 15. In the event of a child having provided personal information to Sony without the consent of their parent or guardian, we ask that a parent or guardian contacts us at the address specified in this Policy.

(Security Control Action)

  • 6. Sony shall endeavour to keep the content of personal information accurate, complete, and up to date within the scope of the purpose of use, shall take the necessary and appropriate secure management measures in accordance with technological standards at that point in time in order to prevent unauthorised access, leakage, tampering, loss, or damage, etc., and shall make corrections as necessary.

(Supervision Over a Trustee)

  • 7. Sony, within the scope required for the achievement of the purpose of use, may entrust the handling of personal information to another Sony Group company or a third party. In such a case, the appropriate secure management measures shall be taken under the Sony Group common information security policy. In addition, with regard to the contracting of business to a third party, efforts shall be made to ensure that secure management is performed as strictly as possible in relation to the handling of personal information, such as through the execution of a contract. If a third party in a foreign country is contracted to perform business, and a legal obligation to create records arises, Sony shall comply with this.

(Third Party Provision)

  • 8. Except where permitted by law, Sony shall not provide personal information to a third party without obtaining the consent of the individual. If personal information is provided to a third party, and a legal obligation to create records arises at the time of such third party provision, Sony shall comply with this.

(Respond to a Demand etc. for Disclosure etc.)

  • 9. Sony shall respond appropriately to requests for the disclosure, amendment, ceasing of use (for introducing products and services, etc.), and deletion of personal information, as well as other comments and inquiries regarding the handling of personal information, based on the provisions of laws and regulations. Please contact the address of the company to which you provided information for assistance.

(Strengthening of Systems, Training, Etc.)

  • 10. To ensure the appropriate handling of personal information, Sony shall endeavour to continually strengthen and improve internal systems, including reviewing this Policy, by appointing a manager for personal information, establishing internal regulations, training officers and employees, and implementing the appropriate internal audits, etc.

*The definition of the Individual Identification Code is based on the Amendment to the Cabinet Order to Enforce the Act on the Protection of Personal Information and, as of amendment date of this privacy policy, including the following: (i) Those character, letter, number, symbol or other codes produced by having converted any of the following bodily features thereinto so as to be provided for use in computers which conform to standards prescribed by rules of the Personal Information Protection Commission as sufficient to identify a specific individual.

Cookie Policy

In order to analyse how customers use our website, and in order to provide more customised services and advertising to each individual customer, etc., Sony may use cookies and similar technology to collect certain information.

Cookies and Similar Technology

“Cookie” refers to a small text file which, when a customer accesses the website, is sent to the browser of the customer's computer or mobile device (hereinafter collectively referred to as "device") from the web server, and is stored on the device's hard drive.

Cookies can generally be divided into two categories, 1st Party Cookie and 3rd Party Cookie. 1st Party Cookies are set by Sony. Such cookies, in almost all cases, are set for the use of the functions provided on the Sony website. On the other hand, 3rd Party Cookies are set by a third party partnering with Sony rather than Sony itself. For example, some 3rd Party Cookies are set by companies providing advertisement distribution services that are partnering with Sony, in order to track the customer's browsing activities, so that appropriate online advertisements can be posted in the appropriate location.

“Beacon (or pixel)” is a technology for transferring information from the customer's device to the server. A beacon can be embedded in email and online content such as images and videos, allowing for servers to read specific types of information from the customer's device, to recognise that the customer has seen specific content, or has opened / previewed an email, and to record information such as the date of viewing and IP address, etc.

Purpose of Use of Cookies and Similar Technology

  1. The cookies and similar technology described above are technologies established so that, when the customer browses the internet in general, or uses a specific online service, the customer's device is recognised automatically, and the service can be used continuously from the previous time, without the customer having to repeatedly input the same information. Today, it is used to track your browsing activities and display appropriate advertisements on the display screen of your browser.
  2. Sony may use cookies and similar technology for the use of collected information, to analyse how the customer uses the website (access status, traffic, routing, etc.), to improve the performance of the website itself, and for improvements to the services provided to the customer by Sony through the website.
    In addition, when performing such analysis, the following tools will be mainly used, and the above information may be also provided to the tool provider and be used for advertisement distribution, etc. to you.
    Google Analytics
    ・Tool Provider: Google Inc.
    Google Analytics Terms of Use (Japanese only)
    Google Privacy Policy (Japanese only)
    ・Information collected through the tool: Customer's website usage status (access status, traffic, routing, etc.)
    Refer to Article 3 for information on how to stop the provision of information to these tools.
  3. By accessing Sony website, 3rd Party Cookie will be sent from the advertisement distribution service provider as listed in the following Article. 1st Party Cookies sent by Sony are stored with 3rd Party cookies sent by each advertising distribution service company on their respective advertising distribution service company servers, and are handled in accordance with the respective privacy policies. Please refer to the following Article for information on how to stop distribution for targeted advertising, etc.

Method for Refusing Cookies and Similar Technology

  1. Method for Refusing All Cookies
    Cookies on a customer's device will remain on the device until they are deleted by the customer or until the fixed expiration period has elapsed. Almost all browsers are set to automatically accept cookies by default; however, a customer may disable cookies by changing the browser settings. It should be noted that, if cookies are disabled, some website functions may become unavailable, and some pages may no longer display correctly, so please bear this in mind. For example, the customer may encounter inconveniences such as being unable to log in and access their Sony account, being unable to make a purchase, or being unable to register a Sony online warranty.

    Please refer to the following URLs for information on the most common browsers, and how to change cookie settings.
    Apple Safari https://support.google.com/
    chrome/bin/-answer.py?hl=ja&answer=95647&p=cpn_cookies
    Microsoft Internet Explorer https://support.microsoft.com/ja-jp/help/17442/windows-internet-explorer-delete-manage-cookies
    Mozilla Firefox https://support.mozilla.org/ja/kb/cookies-information-websites-store-on-your-computer
  2. Method for Refusing Specific Cookies
    The method for stopping the provision of information for the tools stated in Section (2) of the preceding Article is stated on each of the following respective URLs. However, if you would like to delete all such cookie information, please be aware that you may be subject to restrictions in the use of the products and services provided by each company.
    Main Tool Provider Privacy Policy(Japanese Only) Method for Stopping Information Transmission(Japanese Only)
    Adobe Systems Incorporated http://www.adobe.com/
    jp/privacy/policy.html
    http://www.adobe.com/
    jp/privacy/opt-out.html
    Google Inc. http://www.google.com/
    intl/ja/policies/privacy
    https://support.google.com/
    analytics/answer/181881
    ?hl=ja&ref_topic=2919631
    With regard to targeted marketing stated in Section (3) of the preceding Article, the method for stopping distribution is stated on each of the following respective URLs of the advertising distribution service companies. However, if you would like to delete all such cookie information, please be aware that you may be subject to restrictions in the use of the products and services provided by each company. As for Facebook Japan among the following advertisement distribution service providers, if you are a registered user of Facebook, your browsing history of the website will be managed in a manner linked to such registration information.
    Main Advertising Distribution Service Company Privacy Policy(Japanese Only) Method for Stopping Advertising Distribution(Japanese Only)
    Yahoo! Japan Corporation http://docs.yahoo.co.jp/
    docs/info/terms/
    chapter1.html#cf2nd
    http://btoptout.yahoo.co.jp/
    optout/preferences.html
    Amazon Japan G.K. https://www.amazon.co.jp/
    gp/help/customer/display.html
    ?nodeId=201909010
    https://www.amazon.co.jp/
    adprefs/ref=ya_oo_1
    ?is-secure=true&
    Google Japan and Google Network https://www.google.com/
    intl/ja/policies/privacy/
    #infochoices
    https://support.google.com/
    ads/answer/2662922?hl=ja
    Microsoft Japan Co., Ltd. https://privacy.microsoft.com/ja-jp/privacystatement/ https://choice.microsoft.com/
    ja-JP/opt-out
  3. Method for Refusing Beacons
    As web beacons using JavaScript tags are the same as any other content request included in a web page, you cannot opt out or refuse them. However, you can generally disable web beacons in email messages by not downloading images contained in message you receive, this method is dependent on the function of your email software, and it will not necessarily be the case that beacons are always disabled. In such a case, please follow the delivery suspension procedures for the email newsletter to which you are subscribed.

Sony Digital Network Applications, Inc. - Public Disclosure etc. on Matters relating Personal Information

The “Act on the Protection of Personal Information” (hereinafter “the Act”), with regard to personal information that is obtained by the Company (Name: Sony Digital Network Applications, Inc.), which is a business operator handling personal information, prescribes the statutory matters, such as the purpose of use, that should be published or made easily accessible to the individual. With regard to the items set forth in 1 to 5 below, the Company states the following (the terms, etc., used are the same as those in the Domestic Sony Group Common Privacy Policy).

  1. Information to be obtained: Stated in paragraph 1 of sections I through Ⅱ below.
  2. Utilization Purpose:
    The purpose of use of personal information (related to Article 18 Paragraph 1 of the Act) and the purpose of use of retained personal data (related to Article 27 Paragraph 1 of the Act) at the time of acquisition (here in after collectively referred to as “purpose of use”). Stated in paragraph 2 of sections I through Ⅱ below.
  3. Joint User and Subcontractor of Personal Information (hereinafter “personal information recipient”): Cases where there is a subcontractor are stated in the items of sections I through Ⅱ.
  4. Contact Point:
    Business Strategy Division
    Sony Digital Network Applications, Inc.
    2-21-28 Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan 141-0022
    Inquiry Form: Please refer to the last Item of “For further information, inquiry or request on products and personal information” of FAQ for inquiring product under the Product site.
    “The address for reporting complaints relating to the handling of retained personal data” prescribed in Article 5 of the “Ordinance for the Enforcement of the Act on the Protection of Personal Information”. Described paragraph 4 of sections I through Ⅱ below.
  5. Procedures for responding to requests, etc., for disclosure, etc.:
    The procedures for responding to inquiries regarding notifications of the purpose of use (Related to Article 27 Paragraph 2 of the Act), disclosure (Related to Article 28 Paragraph 2 of the Act), cessation, etc., of use (Related to Article 30 Paragraph 2 of the Act), and the cessation of third party provision (Related to Article 30 Paragraph 4 of the Act) of retained personal data (hereinafter collectively referred to as “requests, etc., for disclosure, etc.”). Described in paragraph 5 of sections I and paragraph 4 of sections Ⅱ below.

Details

Ⅰ.Provision of Services in Business

  1. Information to be obtained:
    Name, postal address, e-mail address, telephone number and other personal information which is necessary for SDNA to know for the purpose as set forth below.
  2. Purpose of use of personal information:
    1. Reply to the inquiries:
    2. Improvement of SDNA’s products;
    3. Reference to SDNA’s future product planning; and
    4. Preparation of the statistical data.
  3. Contact Point:
    Business Strategy Division
    Sony Digital Network Applications, Inc.
    2-21-28 Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan 141-0022
    Inquiry Form: Please refer to the last Item of “For further information, inquiry or request on products and personal information” of FAQ for inquiring product under the Product site.
  4. Procedures for responding to requests, etc., for disclosure, etc.
    Please review the details on procedures at this page.

Ⅱ.Employment Applicants

  1. Information to be obtained:
    Name, postal address, e-mail address, telephone number and other personal information of the job applicant which is necessary for SDNA to know for the purpose as set forth below.
  2. Purpose of use of personal information:
    1. Communication with the job applicant
      (e.g. information of interview date, and notification of results of recruitment process)
    2. Review of the application materials for the employment;
    3. Reference to statistical data prepared by SDNA for SDNA’s future recruitment activities;
    4. Preparation of employee’s basic information materials for use in employment management within SDNA after a decision to recruit the applicant has been made.
  3. Recipients of personal information:
    Some information may be shared with subcontractors for the purpose of use described in 2 above.
  4. Contact Point:
    Navigation Track Recruitment Staff
    Sony Digital Network Applications, Inc.
    2-21-28 Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan 141-0022
    Tel:050-3750-1899
    Hours of operation: 10:00am – 5:00pm (JST) Monday - Friday (public holidays excluded)
  5. Procedures for responding to requests, etc., for disclosure, etc.
    Please review the details on procedures at this page.

Remarks

If the Company separately indicates a specific purpose of use, etc., by means of notification to the individual or approval of the terms of use, etc., such specific purpose of use, etc. shall be applied with precedence over the above. Thank you for your understanding.

End

Procedures for disclosures and other requests

  1. Submit the proper form and information according to the type of request:
    ・To make a disclosure request
    1. Obtain the required form from each contact point and fill it out.
    2. Send the form along with a document verifying your identity to the contact point by postal mail.
      ・Personal information disclosure or other request form
      ・Document to verify your identity
    ・To request the addition to or modification or deletion of personal information
    1. Obtain the required form from each contact point and fill it out.
    2. Send the form along with a document verifying your identity to the contact point by postal mail.
      ・Personal information disclosure or other request form
      ・Document to verify your identity
    ・For a cessation of use or a third-party provision request
    1. Obtain the required form from each contact point and fill it out.
    2. Send the form along with a document verifying your identity to the contact point by postal mail.
      ・Personal information disclosure or other request form
      ・Document to verify your identity
    ・For notification of the purpose of use
    1. Ask each contact point. You will receive a response by phone.
    2. To get a written answer, obtain the required form from the contact point and fill it out.
    3. Send the form to the contact point by postal mail.
      ・Personal information disclosure or other request form
      Note: Please cover postal fees when you send documents to us. Also, we cannot be responsible for anything lost in the mail.
  2. Receive a written reply.
    We will send a written reply to the address shown on the identity document (or the utility bill) you submitted. The reply will be sent using a postal mail service that ensures only you, the addressee, can receive the item.

Use of personal information acquired through a disclosure or other request

Personal information included in the required documents you send for a request or disclosure will be used only as needed to fulfill your request. We will retain it for a certain period after responding to your request, and then discard it. Please note that we cannot return it to you.

Additional notes regarding disclosures and other requests

  • ・It typically takes about 2 weeks from the time we receive your documents for our response to be mailed. It may take longer, depending upon the nature of your request.
  • ・We may contact you if the information provided or the fee enclosed for a disclosure is inadequate.
  • ・We may decline your disclosure request for any of the following reasons or to remain in compliance with government regulations.
  • ・When a response would infringe upon your rights or interests.
  • ・When responding interferes with the operation of our business (for example, when someone repeatedly requests the same complex disclosures, impeding the ability of our processes to respond to other requests).
  • ・When responding would violate the law (for example, the disclosure of information related to notifications made in compliance with laws combatting organized crime) .
  • ・When we cannot identify you because the addresses on your request form, on the identity verification document you provided, and your address registered with our company do not match.