General

01. What can I do with motiongraph?

See the introductory page for details.

02. Can I use motiongraph on devices that do not have a camera?

No, you cannot install motiongraph onto devices that do not have a camera.

03. How do I use motiongraph?

View the getting started video to learn how to use motiongraph.

Requirements and Functionality

01. Can I install motiongraph onto a memory card (SD card)?

Yes, you can install motiongraph onto a memory card.

02. Can I use motiongraph without external storage, such as a memory card (SD card)?

No, motiongraph cannot start unless external storage is available.

03. How much free space is required on the external storage, such as a memory card (SD card)?

We recommend you have 512 MB or more of free space.

04. Can motiongraph start when another camera application is running?

On Android, only one application can use the camera at a time. Other applications that use the camera must release it before motiongraph can start, because only then can motiongraph access the camera.

05. Can motiongraph start when the device's battery is low?

Please make sure the device is sufficiently charged when using motiongraph. motiongraph itself can start with a low battery, but the camera may not be able to be used, or the battery might run out in the middle of editing an image.

06. In what format does motiongraph save its images?

Images are saved as animated GIF files.

07. Where does motiongraph save its images?

Images are saved in the "motiongraph" folder on the external storage, such as a memory card (SD card). The location where images are saved cannot be changed.

08. If multiple external storage areas, such as SD cards, are available, where does motiongraph save its images?

If multiple external storage areas are available, images are saved to the external storage area that the Android device recognized first.

09. How are output files named?

motiongraph saves images using the following pattern: "<output year><month><day>_<hour><minute><second>.<file extension>"
Example: 20121126_153922.gif

10. What are the images displayed when motiongraph starts?

When it starts motiongraph displays the latest images created and shared by motiongraph users around the world.

11. What is “My images”?

The “My images” menu item displays the images you’ve created and shared with motiongraph.

12. Can I delete images I’ve shared with motiongraph?

To delete an image you’ve shared:
1. Display the image you want to delete by going to My images.
2. Select Image info from the menu
3. Tap Delete.

13. Can I delete images saved on a smartphone with motiongraph?

To delete a motiongraph image from the SD card of a smartphone:
1. Display the image you want to delete by going to SD card.
2. Select Image info from the menu
3. Tap Delete.

14. What is the transparent gray frame on the camera screen?

The area outside the transparent gray frame on the camera screen will not appear in the final image. Make sure the images you want to capture remain inside the gray frame.

15. On edit screen after recording, why are the motion area and the still area already defined before I’ve made any adjustments?

motiongraph’s detection feature detects movement in the recorded video automatically and provides a “best guess” as to which part of the image you will want to have move. To change, for example, the area that will remain still, tap Still, and drag to change the area that will remain still.

16. Can I save an image on my smartphone without sharing it?

Yes. When you create an image and save it, it is saved on you smartphone. To avoid sharing it, press the device’s back key on the sharing screen.

17. What is “Nickname”?

“Nickname” is the chosen display name (the “online handle”) of the person who shared a particular image.

18. Where are the images shared with motiongraph saved?

The images are uploaded to servers operated by Sony Digital Network Applications, Inc. To use the sharing feature employing SDNA servers, you must first agree to the SDNA server terms of service.

19. Where can I view the images shared with motiongraph?

You can view shared images on the motiongraph Gallery web site.

20. Can I view all shared images on the motiongraph Gallery web site ?

No, only a certain number of images (the newest 64 images on the standard site , as of December 12, 2012 ) are displayed on the motiongraph Gallery web site .

21. How can I view images on the web that no longer appear on the motiongraph Gallery web site ?

To view get the URL link (web address) of an image that no longer appears on the web site:
1.In motiongraph, select My images, and display the image.
2.Select Image info from the menu. A URL link you can use to access the image is displayed.

22. How many images can I share with motiongraph?

As of December 12, 2012 , there is no fixed limit to the number of images you can share with motiongraph.

23. For how long will images shared with motiongraph remain available?

As of December 12, 2012 , there is no fixed time limit for images shared with motiongraph.

24. Why do I need a Google account to share images with motiongraph?

motiongraph relies upon Google account authentication to identify your shared images.

Troubleshooting

01. Why am I unable to download or install motiongraph?

If you are having difficulty downloading and installing motiongraph, possible causes include:

- The download is working fine, but has not finished.
Depending on the speed of data transfer, the download may take some time. Try changing your connection to 3G or Wi-Fi, or wait a while and try downloading the application again.

- There is not enough free space in your smartphone’s memory.
Installation may not be possible when there isn't enough free space in your smartphone's memory. Try increasing the free space on your smartphone's memory and attempting to install motiongraph again.

02. Why won't motiongraph start?

If motiongraph won’t start:
- Make sure that your smartphone is on the list of tested models.
- motiongraph may not start when other applications are using too much of the smartphone’s memory. Try closing other applications and then starting motiongraph.

03. A motiongraph image I shared is not animated when viewed in a web browser.

Some web browsers may not support the animated GIF format used for motiongraph images. Try another web browser.

Miscellaneous